Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how Custom Paint & Remodeling (Custom Painting Services LLC) ("we," "us," or "our") collects, uses, and protects information when you visit our website, contact us, or request an estimate. By using our website or submitting information to us, you agree to the practices described here.

1. Information We Collect

We collect the information you choose to provide, such as when you fill out our estimate request or contact form. This may include:

• Your name
• Your email address
• Your phone number
• Your property or estimate address
• Details about your project

We may also automatically collect limited technical information, such as your IP address, browser type, and pages visited, through standard web and analytics tools.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry, prepare estimates, and provide the services you request
• Communicate with you about your project, appointment, or account
• Send you SMS text messages if you have opted in (see below)
• Improve our website and services
• Comply with legal obligations

3. SMS and Text Messaging

If you provide your phone number and check the consent box on our form, you agree to receive SMS text messages from Custom Paint & Remodeling related to your inquiry, your estimate, your project, and our services. Consent to receive text messages is not a condition of purchasing any product or service.

• Message frequency varies based on your interaction with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You can opt out at any time by replying STOP to any message. You will receive a confirmation and we will not send further messages unless you opt back in.
• For help, reply HELP or contact us using the details below.
• Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information. We may share information only in these limited cases:

• Service providers: trusted vendors who help us operate our business, such as website hosting, email, scheduling, and messaging platforms, bound by confidentiality obligations.
• Legal requirements: when required by law, regulation, or valid legal process.
• Business protection: to protect the rights, safety, or property of Custom Paint & Remodeling, our customers, or others.

As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties for marketing or promotional purposes.

5. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you, by reaching out using the details below. You may opt out of SMS messages at any time by replying STOP.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@custompaintandremodeling.com or 703-953-6997.